About Emery Roe

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Control room

When ignorance does more than you think

Unstudied conditions are avoided as vigilantly as possible—right now, when it matters—by control room operators of large critical infrastructures mandated to operate reliably and safely systemwide. Having failed to fail because an operator was behaving ignorantly is orthogonal to high reliability management. That said, ignorance has differentiated functions in large socio-technical systems—but in ways not…